Privacy Policy

Who We Are

We are Pu Luong EcoLuxe, a wellness retreat located in the heart of Pu Luong Nature Reserve, Vietnam. Our only official website is https://puluongecoluxe.com. Please be cautious of any other sources claiming to represent us.

Comments & User Content

When you leave a comment, we collect the data shown in the form, your IP address, and your browser user agent string to help detect spam. Once approved, your comment and profile photo (if applicable) may be visible to the public next to your comment.

Media Uploads

If you upload images to the website, we recommend avoiding embedded location data (EXIF GPS). Visitors to the site can download and extract location data from uploaded images.

Cookies

To enhance your experience on our site, we may place cookies in your browser. For example:

• If you leave a comment, you may opt to save your name, email, and website in cookies — for your convenience.

• Temporary cookies are used when you visit our login page, and functional cookies are set when you log in or update your profile preferences.

• These cookies typically last between one day and one year, depending on the function.

Cookie Consent

Upon visiting our site, you’ll see a cookie notice allowing you to accept or manage your preferences. By continuing to browse, you agree to our use of cookies to improve performance, personalize content, and better serve you.

Embedded Content from Other Websites

Our blog or articles may include embedded content (such as videos or posts) from platforms like YouTube or Instagram. Such content behaves as if you visited those websites directly, which may collect data, use cookies, or track your interactions based on their own privacy practices.

Who We Share Your Data With

If you request a password reset, your IP address may be included in the reset email for identity verification purposes. We do not sell or rent your personal data to third parties.

How Long We Retain Your Data

Comments and their metadata are kept indefinitely to recognize and approve follow-up comments automatically. If you register on our site (if applicable), your user information is stored securely. You may view, edit, or delete your data at any time (except your username). Our administrators may access this data to assist you.

Your Rights

You have full control over your data. If you’ve interacted with us via comments or registered an account, you may:

• Request a copy of the personal data we hold about you

• Ask us to update or delete your information (excluding data we must keep for legal or security reasons)

Please email us at puluongecoluxe@gmail.com for any data requests.

Where Your Data Is Sent

Visitor comments are filtered through an automated spam detection service to ensure a safe and clean website experience.

Contact & Booking Forms

When you fill out a contact form or make a reservation request through our website, we collect only the information necessary to assist you — such as your name, email, and travel dates. This information is used solely for communication, planning your stay, or responding to your inquiries. Your data is never shared for marketing purposes without your consent.

If you have any questions about this Privacy Policy, or how we handle your information, please don’t hesitate to contact us: puluongecoluxe@gmail.com

We’re here to ensure your online experience is as safe and peaceful as your time with us in Pu Luong.