• How do I know my reservation is confirmed?
    You’ll receive an email right after booking. If not, please check your spam folder or contact us directly.
  • Can I cancel my booking?
    Yes, you can cancel your booking. Our cancellation policy is detailed here (https://puluongecoluxe.com/terms-and-conditions/). For any changes, feel free to contact us.
  • Do you offer transportation from Hanoi?
    Yes, we offer private cars and limousine shuttle service from Hanoi, Ninh Binh. Let us know your travel plan in advance.
  • Do you offer any discount codes?
    We run seasonal offers. Check our website or message us directly for current deals.
  • What age qualifies as a child?
    Children under 6 stay free when sharing with parents (a fee may apply for a second child). Kids 6–11 enjoy seasonal discounts on meals and extra beds.
  • Can I choose my room view?
    We have 5 room types, most with beautiful views — mountain, rice terraces, valley, garden, pool, or nearby villages. Let us know your preference when booking.
  • Do you have a pool?
    Yes, we have a 20m-long infinity pool overlooking the mountains — the perfect spot to unwind. The deep end reaches 2 meters, and a lifeguard is always on duty. Families with small children are well taken care of, and the pool bar is ideal for sunset drinks.
  • Do you have spa services?
    Yes! Relax at the most well-equipped spa in Pu Luong with herbal baths, traditional massages, and mountain-inspired treatments. See details here (https://puluongecoluxe.com/spa/).
  • What can I do at the resort?
    Enjoy mountain hikes, ethnic village visits, bamboo rafting, cooking classes, and our mountain-view spa. We also offer guided tours and in-house experiences to make your holiday truly memorable.
  • Do you have a restaurant on-site?
    Yes. Our mountain-view restaurant serves local specialties and international favorites, all made with fresh ingredients. With three distinct spaces — indoor (air-conditioned), poolside, and streamside — it offers both comfort and a close connection to nature. Perfect for enjoying great food in a relaxed, scenic setting.
  • How can I contact the resort?
    Call us, message via WhatsApp, or email — all details are on the Contact page.
  • Can I check out late on the last day?
    Late check-out is subject to availability and may incur a small fee. Please check with our team in advance.

Each of our guest rooms feature a private bath, wi-fi, cable television and include full breakfast.

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